FAQ – Eclectiques

hours and contact

What are your store hours? What are your store hours?

We are open seven days a week, 11:00 a.m. - 6:00 p.m. with the exception of Thanksgiving and Christmas Day.

How do I contact a sales associate? How do I contact a sales associate?

The quickest way to get in contact is to call the store during business hours at 614-826-0152. You can also email hello@shopeclectiques.com and we will do our best to get back to you within a timely manner.

General sales

I purchased an online item. What are the next steps? I purchased an online item. What are the next steps?

One of our store associates will be in contact shortly to confirm and arrange a pick up.

Will my purchased item be delivered? Will my purchased item be delivered?

Currently, our online purchases are for arranged in-store pick up only. However, we offer local delivery for $125 which may be arranged by a sale associate if address is within limits. See Shipping & Delivery for more information!

Can I return an item I purchased on-line or in-store? Can I return an item I purchased on-line or in-store?

All sales are final. If there is a problem with your order, please email hello@shopeclectiques.com and we will do our best to resolve any issues in a timely manner. Antique and vintage items are previously loved, and we take great care with each listing to provide accurate measurements and make note of any flaws.

Can I make offers on items I see online? Can I make offers on items I see online?

Of course! We accept offers on all furniture listed at $75+. Call us at 614-826-0152 during regular business hours, 11:00 a.m. - 6:00 p.m., and one of our amazing sales associates will assist you.

Can I make offers on items listed for less than $75? Can I make offers on items listed for less than $75?

Items listed below $75 are non-negotiable.

Can I purchase an item directly through Instagram? Can I purchase an item directly through Instagram?

Not at this time. If you see an item you would like to purchase that was posted to Instagram, please call 614-826-0152 during regular business hours, 11:00 a.m. - 6:00 p.m. to make a purchase via phone.

Do you hold furniture items? Do you hold furniture items?

We do not hold items pre-purchase. However, if you purchase an item via phone or online, we will hold it in-store and free-of-charge for 14 days, with delivery options available.

How long will you hold purchased items in-store? How long will you hold purchased items in-store?

We hold items in-store for 14 days free-of-charge.

Do you have gift cards? Do you have gift cards?

Yes. Gift cards are delivered by email and contain instructions on how to redeem them at checkout. Our gift cards have no additional processing fees. Physical gift cards can be purchased in-store or you can contact us to have one shipped for a $5 shipping fee.

What happens if I don't pick up within 14 days? What happens if I don't pick up within 14 days?

Items after the 14 day storing period are subject to a $2.00 rental fee per day.

Shipping & Delivery

Do you offer delivery services? Do you offer delivery services?

Yes. Local delivery is provided for $125 per delivery. ALL items must be within a 30 mile radius of 3265 N High St. Columbus, OH 43202. All items delivered are restricted to the first floor only. Scheduling of a delivery will be made within 24 to 48 hours of purchase with a one to two week lead-time. If deliveries are outside the 30 mile radius, please contact the store to receive an updated delivery quote.

Do you ship items? Do you ship items?

Yes. We ship both large and small items. You can call our shop during regular business hours, 11:00 a.m. - 6:00 p.m., to purchase the item you are interested in. Then, one of our amazing sales associates will provide you with a shipping quote.

selling with eclectiques

Do you consign furniture? Do you consign furniture?

At this time, we do not consign furniture.

Do you buy items from the public? Do you buy items from the public?

Yes. Please fill out this online form or send an email to hello@shopeclectiques.com with your contact information, photos, a description, and price of each item you are selling. We share your information with each of our dealers. If a vendor is interested in purchasing your item, they will reach out directly within one week of your inquiry. Although we try our best to respond to everyone in a timely manner, if you do not get a response please assume no one is interested in purchasing your item. The more information you can provide about your item, including your price, the more likely you will get a response. Please keep in mind that our dealers will not purchase your item at retail value.

How do I become a vendor at Eclectiques Antique Mall? How do I become a vendor at Eclectiques Antique Mall?

We are always looking for great dealers to join Eclectiques Antique Mall. To join our waitlist of potential vendors, please email hello@shopeclectiques.com for an application. Although we have a long waitlist, it is not first come, first served. We encourage anyone interested in joining our vendors to apply.